Open Directory - Business: Telecommunications: Call Centers: Software
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  • ACM Diagnostics - Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers.
  • Altitude Software - Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
  • Amcat - Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.
  • Amtelco - Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
  • Ansapoint Call Center Software - Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
  • Applied Business Technologies - Provider of Call Center recording and quality audit solutions.
  • Astute Solutions - Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
  • Avotus - Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.
  • Blå Tornet Data AB - Offers software development and consulting based around support organization and management.
  • Braxtel Communications - Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
  • Cacti Inc - Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
  • Callscripter - Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.
  • Centergistic Solutions - Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
  • Concerto Software, Inc. - Offers software and services for customer interaction management.
  • Coordinated Systems, Inc. - Provides software for agent monitoring and call recording.
  • CosmoCom - Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).
  • Data Collection Resources - Offers monitoring and agent evaluation software.
  • Database Systems Corp. - Provider of call center technology, including software, predictive dialer systems, and web development products.
  • Dial Connection, Inc. - Offers predictive dialing, telemarketing and call center software solutions.
  • EchoPass - An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs.
  • Electronic Technology Systems - Contact center voice, screen, call recording and monitoring software solutions.
  • Engage Technology - Specializes in Computer Telephony and E-Commerce solutions software.
  • Envision Telephony, Inc. - Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
  • Genesis Systems - Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.
  • Gryphon Networks - Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
  • Hansen Software - Call accounting software systems for the general or professional business or the Hospitality industry.
  • IAT - Predictive dialer and IVR messaging dialing technology, specifically for the collections industry. Based in Salt Lake City, Utah.
  • ISx, Inc. - Provides Directory Assistance software for telecommunications call centers.
  • Inova Solutions - Provider of call center reporting software and hardware, mass notification systems for schools and universities, and Power over Ethernet (PoE) network clocks.
  • JBGL Technological Innovation Group Inc. - Provides on-hold music and message digital announcement software.
  • KGA - Offers PC-based training and assessment programs for call centers and a number of other industries.
  • KoolToolz - Provides workforce planning tools for call centers, including schedule agents and performance analysis.
  • Lagan Inc. - Provides CRM, contact center, and 3-1-1 software.
  • Mercom - Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.
  • Noetica - Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.
  • OPC Marketing - Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.
  • PanaLog Software - Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.
  • PeopleForce - Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information.
  • Perimeter Technology - Provider of management information systems for center-based automatic call distribution systems.
  • Portage Communications - Offers a range of call center software tools for forecasting and staffing.
  • Professional Telecommunications, Inc. - Distributor of business management solutions for the call center industry.
  • Radix Services Ltd - IVR Software and IVR Servers for small / medium business applications.
  • Scrub DNC - Offers Windows software capable of removing the phone numbers contained in a DNC list.
  • Stratasoft - Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products.
  • TeleWare PLC - Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR.
  • Teleopti - Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.
  • The Amanda Company, Inc. - Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).
  • Trio - Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications.
  • UtilCall - Provides a range of call center software utilities.
  • VerbatimTPV - Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.
  • Vocalcom - Offers a range of call center software products, including predictive dialers and sms management solutions.
  • VoiceLogger - The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business.
  • Vox Spectrum Inc - Offers contact management software, monitoring software, and digital voice recording and voice logging solutions
  • Who's Calling - A customer capture service providing intelligence about prospects and customers making inbound telephone calls.
  • XETA Technologies, Inc. - Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA).
  • Xentrax - Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring.
  • Zeacom - Producer of customer call center and telephony integration software.
  • e-talk Corporation - Offers call center and help desk software to aid monitoring and evaluation.
  • i-Net Applications Ltd - Provides a range of voice recording applications based upon the Microsoft platform.
  • synTelate - Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.
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